Your printer should automatically recognise when you install a new cartridge and reset its internal memory, ensuring that it’s displaying full ink and toner levels etc. Here are the most common reasons why your printer isn’t recognising a cartridge: Flashing warning lights displayed on your printer.A message on your printer warning ‘no cartridge installed’ (or words to that effect).A HP Printer displaying ‘HP Cartridges locked’ or ‘Cartridge Protection enabled.’.A low or empty level of ink and toner displayed on your computer.Your printer says ‘ printer cartridge not detected,‘ or your printer cannot detect ink.Your printer says ‘ toner is not compatible.‘.There may be occasions when, after installing a new ink or toner cartridge in your printer, you might see a message on your printer like:

Read below where we’ll explain why this happens and how to fix your printer.įirstly, try our 8 tips to help solve this problem, then if you need further help we have tips for specific brands at the bottom of this guide.Ī compatible cartridge is an ink cartridge that had not been produced by the original manufacturer of your printer, but functions in the exact same way that a branded product would.Ĭomputer error message when printer cartridge not recognised. This can mostly affect your printer when you a replacing compatible, remanufactured, generic or refilled ink cartridges and you may be looking for a way to fix this issue. Is your Samsung, HP, Brother, Canon, Ricoh or Epson printer not recognising a replacement ink or toner cartridge? This is something that we find our customers experience every now and again so you aren’t alone!Ī printer not recognising a new ink or toner cartridge is one of the most common issues that print owners experience when changing or replacing an empty one, irrespective of what brand printer you have, and one that our customers frequently ask us about.

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